- HOW DO I RETURN AN ITEM?
- WHEN WILL I GET MY REFUND?
- WHAT COUNTRIES DO YOU SHIP TO?
- Help! My size/colorway is sold out, what now?
- SPECIFIC CUSTOM ORDER
- CAN I KNIT YOUR CREATIONS?
How do I return an item?
Customer satisfaction is of the utmost importance to us. Unused/undamaged products can be returned within 14 days of delivery.
All items must be returned in perfect condition with tags still attached. If you wish to return an item please fill out the form on our contact page or request your return electronically by contacting us via email at firstname.lastname@example.org. In your email please include your customer order number, which items you would like to return or exchange, the reason for your return/exchange.
** Please do not return items without getting in touch first as we will send you the correct return address.
- Pack the items in the original packaging and enclave securely.
- Ship with the courier of your choice and ask for a tracking number. You are always responsible for the package until it has arrived safely at Kiro by Kim.
Please note that shipping charges are non-refundable.
When will I get my refund?
Please allow up to 10 working days for your returned parcel to be received. We’ll send you an email as soon as your return has been processed at us. Refunds take 3-5 working days to reach your account.
If you haven’t heard from us after 10 working days of sending your parcel back, track your return below to see where it’s up to.
What countries do you ship to?
Kiro by Kim ships all over the world. To put your mind at ease, we provide all packages with a tracking number. For more information visit our shipping information page.
Help! My size/colorway is sold out, what now?
No worries! If the items that you want are sold out, we may are able to knit for you. Please contact us by sending us an email with your wishes or by using the form on our contact page.
Specific custom order
Kiro by Kim offers exclusive custom-made designs. If you have any designs or wishes that you would like to realize, then don’t hesitate to contact us by sending us an email or by using the form on our contact page.
Can I knit your creations?
Yes, you can! You can create your own designer knitwear with my prepacked wool combinations which are called ‘Kiro by ME kits’. All kits come with personal instructions from me. Visit KnitKnitz.com for Kiro by ME kits.